Ace4D Privacy Policy – Our Commitment to Protecting Your Information

1. Introduction

Welcome to the Privacy Policy page Ace4D. We understand that your trust is the most valuable asset we must uphold. As Malaysia's leading online entertainment platform offering slots, live casino, 4D, and a wide range of exciting games, Ace4D is committed to ensuring that every piece of personal information you share with us is handled responsibly, transparently, and in full compliance with Malaysian government regulations.

This Privacy Policy explains in detail how Ace4D collect, use, store, disclose, and protect your personal data. We encourage you to read this document carefully before registering or using any of our services. By continuing to use the Ace4D platform, you are deemed to have read, understood, and agreed to this Privacy Policy.

2. Information We Collect

Ace4D collects several categories of personal information when you register an account, use the platform, or contact our support team. Below are the details of the information we collect:

2.1 Account Registration Information

• Full name as stated on your identification card (MyKad)
• National identity card (IC) number or passport number
• An active email address
• Mobile phone number (for OTP verification)
• Date of birth (for age verification — members must be 21 years of age or older)
• Username and self-created password

2.2 Financial Information

When you make a deposit or withdrawal through Ace4D, we record transaction details such as the payment method used (e.g. Touch 'n Go eWallet, GrabPay, DuitNow, FPX, Boost, ShopeePay), the amount in Malaysian Ringgit (RM) and the transaction time. We not storing credit or debit card numbers directly — all processing is handled by licensed payment providers.

2.3 Technical Information

• Your device's IP address
• Browser type and operating system
• Location data (state within Malaysia)
• Gaming activity records and login logs
• Cookies and session data

3. How We Use Your Data

Every piece of information collected by Ace4D serves a clear and lawful purpose. We use your personal data for the following purposes:

Purpose of Use	Legal Basis (PDPA)
Member account registration and management	Contract / Consent
Processing deposits and withdrawals (RM)	Contract / Legal Requirement
Identity verification and fraud prevention	Legitimate Interest / Legal Requirements
Sending Ace4D promotions and special offers	Consent
Enhancing user experience and gameplay	Legitimate Interest
Compliance with regulatory requirements and reporting obligations	Legal Requirements

4. Sharing Data with Third Parties

Ace4D does not sell or disclose your personal data to third parties for their own marketing purposes. However, in certain circumstances, we may need to share your information with:

• Payment service providers that are approved and operating in Malaysia (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, local banks via FPX)
• Game software providers that partner with Ace4D to provide slots, live casino, and other games
• Malaysian authorities if required by law, such as by Bank Negara Malaysia or enforcement agencies
• Technical support service providers bound by strict confidentiality agreements

All third parties working with Ace4D are required to adhere to privacy standards that are equivalent to or stricter than those we practise.

5. Data Security

Ace4D continually invests in robust security infrastructure to protect members' personal data. Our security measures include:

• 256-bit SSL/TLS encryption for all online communications
• Two-factor authentication (2FA) for account login
• Suspicious activity monitoring 24 hours a day, 7 days a week
• Multi-layered firewall and DDoS protection
• Regular security audits conducted by qualified third parties
• Password storage using one-way hashing (bcrypt)

6. Use of Cookies

Ace4D uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies allow us to recognise you when you return, remember your game preferences and tailor relevant promotional content. You can manage cookie usage through your browser settings; however, disabling certain cookies may affect the functionality of some areas of the Ace4D platform.

7. Your Rights Under Malaysia's PDPA

As a member Ace4D residing in Malaysia, you have certain rights under the Personal Data Protection Act 2010 (PDPA), including:

• Right to access — You may request a copy of the personal data we hold about you
• Right to rectification — You may request that we correct any information that is inaccurate or out of date
• Right to withdraw consent — You may withdraw your consent for us to use your data for marketing purposes at any time
• Right to restrict processing — In certain circumstances, you may request that we restrict how we use your data
• Right to erasure — You may request the deletion of your account and personal data, subject to legal retention requirements

To exercise any of the above rights, please contact the Ace4D privacy team via email at the address provided. We will process your request within 14 business days.

8. Data Retention and Deletion

Ace4D retains your personal data for as long as your account remains active or as long as necessary to fulfil the purposes set out in this Privacy Policy. Once you close your account, we will delete or anonymise your personal data within 90 days, except for data that must be retained for a longer period due to legal compliance or dispute resolution requirements.

9. Links to Other Platforms

The Ace4D platform may contain links to partner websites or third-party game providers. This Privacy Policy applies to Ace4D only. We are not responsible for the privacy practices of those third-party websites and encourage you to read their own privacy policies.

10. Changes to This Privacy Policy

Ace4D reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any material changes will be communicated to you via your registered email or through an in-platform notification on Ace4D at least 14 days before the changes take effect. Your continued use of our platform after those changes come into force constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns or complaints regarding the privacy of your personal data at Ace4D, please do not hesitate to reach us by email at [email protected]. Our dedicated team is always ready to assist you in a timely manner.